Frequently Asked Questions

Here you’ll find answers to the most common questions about Thinkcar UK – including our security gateway approvals, enhanced UK support, 2-year warranty, ordering, shipping, returns and dealer network.

General

Who are Thinkcar UK?

We are the official UK importer and support partner for THINKCAR diagnostic tools. We provide tools, training, after-sales service and remote programming.

Where can I buy?

You can contact us directly or buy through our authorised dealers.

Products & Warranty

Do Thinkcar tools support security gateways?

Yes. Many Thinkcar tools have security gateway approvals for FCA, Renault and other marques, allowing full diagnostics and service functions.

What warranty is included?

All Thinkcar diagnostic tools supplied by Thinkcar UK include a 2-year warranty for peace of mind.

Support & Services

What support is available?

We provide enhanced UK-based support via our technical team and nationwide dealer network. Remote programming assistance is also available.

How do I contact support?

Use the support form on our website or speak to your authorised dealer.

Shipping & Returns

Do you ship across the UK?

Yes, we deliver UK-wide through our logistics partners.

What is your returns policy?

Please contact us for an RMA before returning items. Returns are handled according to our published policy.

Dealers & Training

How do I find an authorised dealer?

Visit our authorised dealers page for the latest list of partners near you.

Do you offer training?

Yes, Thinkcar UK and our dealer network provide product familiarisation and training sessions where available.