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What is a Grey Import?
A grey import, also known as a parallel import, refers to the importation and sale of genuine products through unauthorized or unofficial channels, without the consent of the original manufacturer or their approved distributor. While these products are legitimate, they are often brought into the UK from other markets where the pricing or availability differs. This may seem appealing at first glance, but grey imports come with significant drawbacks — especially when it comes to advanced diagnostic tools. Important Notice – Please Read Although we do not blame anyone for unintentionally purchasing these tools, we kindly ask that you do not contact us regarding technical support, registration, warranty claims, or software issues for grey imports. We have no affiliation with these products and cannot assist in any way. Unfortunately, we’ve received numerous complaints from individuals who have been scammed with fake devices or lost money on unauthorised sales. This is why it's crucial to buy only from Thinkcar UK-authorised dealers. |
Grey Imports Can’t Access Manufacturer Secure Gateways
Purchasing grey imported Thinkcar diagnostic tools, such as the 689 BT, may seem cost-effective initially, but it's a poor long-term decision. The Thinkcar 689 BT is not a UK-spec product and should be avoided.
Most major vehicle manufacturers — including Fiat, Chrysler, Alfa Romeo, Nissan, Renault, the VAG Group, and Mercedes — have already implemented Secure Gateways in their vehicles, and by the end of 2024, this will be the standard across the board.
Only official UK-supplied Thinkcar tools, purchased through authorised UK dealers, can be registered to access these Secure Gateways. This means grey imports and unofficial tools — including the 689 BT — are locked out, rendering them unusable on many modern vehicles manufactured from 2022 onwards.
Grey Imports Can Cost You a Fortune
Beyond the functionality issues, grey importing Thinkcar tools can end up being far more expensive than buying through the proper channels.
Here’s why:
Purchasing grey imported Thinkcar diagnostic tools, such as the 689 BT, may seem cost-effective initially, but it's a poor long-term decision. The Thinkcar 689 BT is not a UK-spec product and should be avoided.
Most major vehicle manufacturers — including Fiat, Chrysler, Alfa Romeo, Nissan, Renault, the VAG Group, and Mercedes — have already implemented Secure Gateways in their vehicles, and by the end of 2024, this will be the standard across the board.
Only official UK-supplied Thinkcar tools, purchased through authorised UK dealers, can be registered to access these Secure Gateways. This means grey imports and unofficial tools — including the 689 BT — are locked out, rendering them unusable on many modern vehicles manufactured from 2022 onwards.
Grey Imports Can Cost You a Fortune
Beyond the functionality issues, grey importing Thinkcar tools can end up being far more expensive than buying through the proper channels.
Here’s why:
- No Manufacturer Warranty or Support: Grey market tools are not covered under Thinkcar UK's warranty, and you won’t receive technical support, repairs, or software assistance.
- No Software Updates: Grey imports may not be eligible for the latest software or firmware updates, severely limiting their diagnostic capabilities.
- Import Fees & Delays: Hidden customs duties, taxes, and international shipping costs can catch buyers off guard and inflate the overall price.
- Reduced Compatibility: Without UK-specific configuration and support, many features won’t work as intended — especially with newer vehicles.
Protect Your Investment – Choose Official UK Tools
When you purchase from Thinkcar UK or an authorised dealer, you're not just buying a tool — you're gaining access to:
✔ Full UK warranty
✔ Professional technical support
✔ Seamless software updates
✔ Secure Gateway compatibility
Avoid grey imports like the Thinkcar 689 BT. They may look like a deal, but the limitations and risks make them a costly mistake.
When you purchase from Thinkcar UK or an authorised dealer, you're not just buying a tool — you're gaining access to:
✔ Full UK warranty
✔ Professional technical support
✔ Seamless software updates
✔ Secure Gateway compatibility
Avoid grey imports like the Thinkcar 689 BT. They may look like a deal, but the limitations and risks make them a costly mistake.
